Refund & Resolution Policy

AyushGyaan Private Limited operates with consumer transparency under applicable consumer protection and e-commerce guidelines of the Republic of India.

1. Marketplace Botanical Products

Damaged, Defective, or Wrong Items: If an ordered product arrives damaged, leaking, defective, or different from what was ordered, please notify us within 48 hours of delivery at contact@ayushgyaan.com with your order ID and clear photographs. Upon verification, a free replacement or 100% refund will be issued.
Cancellation Before Dispatch: Orders cancelled from your orders page before shipment confirmation receive an immediate, full refund.
Non-Returnable Hygiene Items: For health, safety, and sanitary reasons, opened herbal consumables, unpacked churnas, oils, and nutritional items cannot be returned once the protective inner seal has been broken.

2. Professional Consultations & Yoga Classes

Advance Cancellation: If you cancel a scheduled Vaidya consultation at least 4 hours prior to the appointment, you will receive a 100% refund.
Practitioner No-Show or Platform Failure: In the rare event that a booked practitioner fails to attend or a technical system disruption prevents the consultation, a full refund or complimentary reschedule is provided.
Community Yoga Reservations: Yoga class reservations can be freely cancelled up to 2 hours prior to start time to release the reservation.

3. Refund Method & Processing Timelines

Approved refunds are credited back to the original payment method (UPI, Netbanking, or Debit/Credit Card). Banking gateway processing typically takes 5 to 7 business days to reflect in your account, depending on your financial institution.

Need assistance with an existing transaction? Contact our support desk at contact@ayushgyaan.com.